Floxxium encourages asking the customer within what time he needs the solution for his incident/problem. Floxxium supports contracts and standard SLA’s, but you are not forced to use them. If your customer needs his new laptop in three weeks, why would you hurry in order to deliver the laptop in two days? Of course, the same goes the other way around. When your customer has to deliver a tender in color within two hours and the color printer is out of order, you ensure that your customer is able to print in color before that time. Shortly, it is agreed to what is necessary. In Floxxium, transparency and flexibility are key.